NTLDR is missing

Called in by one of our CD ripping clients to help out with their computer. I was given a shopping list of problems, the main one being a new iPhone was not being recognised, even though a trip to the Apple store in Regent Street, London had proved there was no problem with the phone itself.

The computer in question runs XP and is rather long in the tooth. Another problem is that the sync process with their iPod Classic has become erratic, syncs can be fast but error prone or immensely long (like 12 hours) with only a few tracks getting copied across.

I started working through settings on the Apple Mobile Devices service, which required the PC to be restarted several times. First couple of times, no problem, but then the machine failed to start up properly showing the error message - TLDR is missing.

Google search from my own Mac showed up that this should be NTLDR is missing, the screen alignment had shifted a little to the left and the N was out of view. The suggestion was that a file was missing, and some people had fixed their problem by copying a missing or corrupt file from another XP system; or indeed reloading the whole operating system. Feeling depressed at the prospect of such a tedious task the second user of the PC popped into the room.

Seeing the NTLDR is missing message he pointed out this often happens, and that it can be fixed simply by unplugging "that thick cable". The cable in question was the USB connector from a LaCie hard drive. He was indeed right, I unplugged the LaCie (and the other non-essential devices plugged into USB ports) and the PC restarted just fine. Plug the hard drive back and it was found fine.

This got me thinking. Maybe the fundamental problem with the machine is the functioning of the whole USB connection. The PC in question is somewhat long in the tooth so perhaps the USB card is failing. USB makes connections and supplies power, perhaps it isn't supplying sufficient power to enable a recent iPhone to be recognised. Or possibly there's an issue with the hard drive's USB cable which is interfering with the iPhone and the iPod. The last point is hard to validate as the data both the iPhone and the iPod need to access is on that drive.

In the light of this the three of us stood round and scratched our heads for a while. In the light of all the problems the feeling was further tech support work was just throwing good money after bad. It is time this XP worker was retired, so a new machine will be ordered, with a bigger internal drive and a brand new USB interface. When this is installed my belief is that these problems will go away.