Lock Closes iPod

Panic phone call yesterday evening from a CD ripping client. She was moving her music from an old to a new laptop when for some reason her iPod became locked. She couldn't do anything with it, couldn't play music or synch with new library. Help.

First, why a lock? Well it beats me, it's the last thing I'd want on my iPod but maybe I'd think differently if I had younger children or jape oriented colleagues. It is an effective way of stopping access to anyone else. But once in place you need that four digit code to unlock it. As far as I can tell there isn't a master code as that would rather defeat the object of the lock, so once in place it turns your humble iPod into a small bank vault.

Here's how you overcome the problem. You have to connect the iPod to its original computer, the one it was connected to as its master library before the lock code was put in place. Once connected to that computer you have from the standard iPod menu in iTunes the option to reset to factory defaults. If you take that option the iPod is reset (minus the lock) and you have to download all your music back onto the iPod. For more information search for iPod lock in the Apple support pages.