Got a call for help - an observant iPod user noticed that when he synched his iPod the scren showed that 15 Gb of his 30 Gb iPod's storage was being used by 'other'. His question was what's in this 'other' section and how can he recover it for his music?
I went through what I thought was the obvious culprits, data, contacts, photos, games. No, none of those were responsible. Each time we tried to synch the lost half a disc stayed dedicated to 'other'. We tried to restore, no good. Then we finally accepted that a factory reset was the only option left. Did that, but still found the stubborn 15 Gb was out of reach. However we did prompt an error message - error 1428.
Looked this up on the Apple web site and it seemed to suggest the problem here is with Windows rather than the iPod or iTunes. At this point my client expressed concern that this really was a fault with his iPod and so rang the retailer, the iPod being only three months old and he didn't want a 'Friday afternoon' device. Happy ending - iPod replaced, no problem. That's Tesco for you.
Had to go to the Apple Store to invest in (yet another) 500 Gb hard drive. While I was in the queue to pay I rudely eavesdropped on a conversation between a lady and an Apple employee. She was complaining that her iPod often seemed to stall or jam, just stopping mid track. What was the suggested solution? Take the iPod to a technicain in another part of the store who would blast it with compressed air. The customer laughed (me too) but the Apple man was serious. Her iPod was duly taken away and the young lady stood aside to wait for the air to work its magic. I hung around hoping to hear the outcome but had to leave, not wanting to get a reputation as a stalker.
Can't wait until I get an iPod in with the same symptoms to try compressed air. I didn't think to ask if it should be hot or cold.
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