Brentwood - Thailand Floods Hit

When clients ask for their ripped CDs to be returned to them on a USB hard drive I normally buy one in Brentwood High Street. For years I shopped in our branch of Dixons but they closed earlier this year so now I rely on Argos.

Argos has been patchy for technology supplies but they do have the advantage of being competitively priced. I’ve just walked in and picked a drive, but not yesterday - they had no disc drives at all. Not a single drive. When I got back I tried to order one from the Argos website but that wasn’t possible, none available for order either for collection in store or home delivery.

This afternoon I had to drive into London to collect CDs so I stopped off in PC World on the way back. Talking to one of their staff about the reduced stock of drives they had and he explained the problem. Apparently 90+% of the worlds supply of drives are made in a relatively small area of Thailand, and they’ve been hit hard by floods recently. He pointed to a sign rationing drives to two per customer until supplies are back to normal.

So, if you want your music files returned on a USB drive we might struggle at least until Thailand has dried out. Wonder if the BBC has a weather forecast for the Far East.

Sonos & High Quality Music

If you’ve seen our CD ripping blog you’ll know we had a panic when the installer of the Sonos system for which we’d ripped several hundred CDs, had pointed to a post on the Sonos website to say AIFF files were not supported.

Here’s a footnote. I was contacted by our client on Monday. He explained that he’d been listening to his music over the weekend and thankfully it was streaming fine. He’s happy, I’m relieved. So we’ll continue to rip CDs for Sonos users, into AIFF, Apple Lossless or into AAC or MP3 formats. With confidence.

Sonos Drops Highest Quality Audio

We don't always get it right, when we get it wrong the best thing is to hold up your hand and apologise. Then fix it. Which I'll have to do today. We've been ripping CDs for nearly eight years, initially exclusively for iPod / iTunes configurations and more recently for Sonos. That part of our business has grown rapidly so today we have ripped CDs for many clients who don't even own an iPod. These music lovers have invested significant sums in their music so naturally they don't baulk at buying a large capacity NAS drive to store their music. Storage capacity isn't an issue in these cases, clients want the highest quality sound. CD ripping for Sonos took us into new territory, that of uncompressed music. The best quality digital music is AIFF. It has the benefit of being entirely uncompressed, it's exactly as appears on the original CD plus the features of a digital "wrapper" that holds the album, artist, track data etc. Before I leapt into this with Sonos clients I made some checks. First, I looked on the Sonos website where it clearly said they support AIFF files. Indeed I looked again earlier today and on the opening sales page for their music player's features it lists AIFF as one of the supported file formats. Second, I rang Sonos and asked them. I got confirmation of what's on the website. So I went ahead with confidence and ripped a batch of CDs for our first client. When we delivered the NAS drive with its files (I think the first one was over 700 CDs) I connected the drive, pointed the Sonos software at it, and updated the library. My client flipped through his controller, hit play, and we listened as Verdi filled the house. Since then I've lost track of the number of Sonos / AIFF configurations we've worked with, all without issue, until yesterday. We ripped just over 650 CDs for a client but the signal drops out. Some tracks play fine, then another drops out. Frustrating and not what anyone wants. My client went back to the installer and he's replied quoting one of the Sonos FAQs - this says that while AIFF is "supported" it is not "recommended". There's a footnote at the bottom of that page which says - Sonos does not recommend choosing AIFF files for your library because of AIFF's outdated metadata support. You can acheive the same audio quality by using FLAC or Apple Lossless, both of which fully support metadata and album art. The installer is interpreting this as if "not recommended" means the same as "unsupported", and is refusing to help our client any further. Where does this leave us? For my client it means I'll have to say sorry, admit that I'd not seen this example of weasel words, and possibly challenge the installers interpretation of the footnote. I will gladly offer to convert his music into Apple Lossless. Enough of my problems. What does this mean? Staggeringly it means Sonos no longer supports the highest quality audio. Nobody who's really into music is going to accept anything less than the best. Sure, Apple Lossless is very good, but it's not the best. If you want music streamed at its best (uncompressed) Sonos has ceded the ground to other suppliers - Apple will stream AIFF all day long, as will better systems such as Crestron. Future home entertainment demands aren't going to be for more compressed formats so unless Sonos can address this they're going to struggle. What does it mean for you, if you're planning to buy a home audio system? Talk this through with your installer but get an unequivocal statement about AIFF before you sign on the dotted line.

Christmas is coming, it's voucher time.

I’ll admit it, I’ve lost track of time. We’ve been so busy these last few weeks it’s been heads down, nose to the grindstone, backs to the wall. Just didn’t look at the calendar. CD ripping like crazy.

We have several amazing clients but one I think of each year is the lady who has bought a Christmas voucher every year for four years. On Monday she rang to remind me what time of the year it is, yes, it’s voucher time. This year we’ve added a bit of a twist, the chance to secure a 10% discount simply by paying in advance. You can take the discount either by paying that bit less for the voucher or by having an extra 10% of CDs ripped by us. Alternatively we’ll bill you after the project is complete.

Click here to read more about our Christmas vouchers.

NAS plus Wi-Fi Spells Trouble

How time flies, about a year ago we undertook a large CD ripping project for a client, around 600 CDs into AIFF format. He is a teacher, which has nothing to do with the fact that he was planning to put all his music onto a NAS drive. Why a NAS? Mainly because he intended to buy a Sonos system and the NAS would enable him to access his digital music without having to leave his computer on. With young children he's prefer to be able to switch his computer off in the evening so his small children wouldn't be disturbed. He couldn't decide whether to go for a simple single drive NAS or a RAID based system. We decided the best thing to do would be to put his music onto basic USB hard drive, he could then copy that across to the NAS drive when he'd bought it. He rang at the beginning of the week. It's half term and his homework was to copy the music onto the NAS drive. I know its a long delayed project but he'd changed jobs, you know how time flies. Two days in and he was having problems. The NAS drive has a USB port and he'd hoped he'd be able to simply copy back from the USB drive into the NAS. That isn't a facility supported by this unit. Those I've looked at only allow the USB port to be used to copy off the NAS and onto a USB as a backup. I'm sure someone, somewhere, will add this feature but so far as I know not just yet. He'd found that out not just from the manual but by trying to make it work. So on Monday he connected everything up and started the process of copying the contents of the hard drive across. It was going badly. His USB drive was connected to his laptop, which connects wirelessly to his router, and that connects directly to his NAS via an ethernet cable. He felt confident the process would go smoothly as he has a swish router with the latest N level data transfer rate. By late Tuesday he was running out of patience. He'd been forced to abandon several copy runs (just seemed to hang with no observable progress), as the data transfer process got underway there were protests from kids and wife, the task seemed to kill the network. Worst the progress bar, when it moved, did so very slowly. He despaired that he'd actually get all the data across before the half term holiday was over. He rang for help. First thing to have in mind is the amount of data that needs to be transmitted. There's the music, plus the overhead of the many commands and acknowledgements that are built into any network operation. Wirelessly this is much slower than over ethernet, and there's the additional overhead of traffic conflicts, interference with the signal, bodies walking around. Massive data transfer over the airwaves are exceptionally slow. You really need to ditch the Wi-Fi and go with a bit of blue cable. As a rough guide I'd expect a wireless transfer of this amount of data would take around 150 hours. Yes, that's a lot of hours. Valuing domestic harmony, and seeing the horizon of the end of the holiday fast approaching he brought both drives over here and we did it across our network. I set it to run at about 18:30 and it was done before 09:00 the next morning. The first prediction from the progress bar was 14 hours but I think the final stop watch would have been short of that. We used an ancient Belkin router, if we'd done it across the new Apple router that's sat there waiting to be configured I'm sure it would have been faster.

NAS, USB and Wi-Fi

I’m putting up a longer entry on our Blogger site so I’ll be more concise here.

CD ripping can be slow, but nothing compared to the time it takes to get digital music files onto a NAS drive. So, if you’ve got a lot of music be prepared as it is likely to take many hours.

Remember that the published speed of your Wi-Fi was written by the marketing department, in real life data transfer rates are much, much slower. It simply isn’t worth the trouble to try to load a NAS drive over a wireless connection. Too slow, too prone to transmission breaks and you’ll be very unpopular with other network users who will think the internet has died.

Do it across ethernet cables connected to a router. Even consider buying a cheap router, it will save you many hours.

Fat 32 Shot in Foot

Typical, late Friday and I'm in a rush as we're off to have a meal with friends. Wanting to clear the decks the final task is to get some digital music from my production platform onto a USB drive for a client. We've done a lot of CD ripping this week so I had nearly 475 Gb of data on my system to be copied across to a USB drive ready to return to our client on Monday. Plug in USB drive, identify folder with clients music, drag and drop onto new USB drive. Shoot off for a curry. Into the hutch this morning, calamity. The folder had been copied but there was a window listing 150 error messages and sub-folders which hadn't been copied over. Tragically simple explanation - my production system runs Windows Vista and the drive is NTFS, which supports long file and folder names, This clients music is mainly classical so we have folder and track names derived from the artist. This is a combination of conductor, soloist and orchestra which generates lost of characters. The USB drive is formatted to FAT 32 with its limitation of much shorter file names. One way round this is to go into each errored folder find the long name then edit it down to a shorter name. This will work but it's hard to be certain you hit every single file. One mistake and you're facing a real mess. The better way to do it is use the Library / Consolidate command from within iTunes to first point from the 'old' NTFS location to the 'new' USB location and let iTunes do the hard work. Which is what the machine is doing now, it's why I am writing this (to remind me to be more careful next time), and why I wasted several hours of processing time last night.

The Word is .....

... streaming. Why? I read two things yesterday, both of which could have a massive impact on our CD ripping business and the way people access music. First, there's a rumour that Apple will soon scrap (or "discontinue") the iPod Classic. This has been the stalwart of the range for years, and it's the device most of our clients use. My prediction has been that it would be upgraded with flash memory to replace that revolving hard drive. Greater capacity, lighter, longer battery life, more reliable. Seems that's not to happen. Second, Amazon launched their iPad alternative, the Fire. It has a new browser called Silk which is incredibly clever. Amazon are pitching this as the device through which you can access all your media (music, photos, films, TV shows) which would be stored on Amazon's massive computing platform. No, not your PC or Mac, not using a sync function such as iTunes. It would all be stored in the cloud. So it just occurred to me that the replacement for the iPod Classic would be a device which would facilitate access to music, films, videos and photos; all of which is held somewhere else. Of course Apple have already announced where that place will be, it will be their implementation of cloud computing. In the case of Amazon and (if it happens) Apple your music and other 'stuff' will arrive via a constant on line delivery mechanism. Streaming.

Home Automation & Technology in Manilla

Every so often clients ask us to visit their home or office to help out with their technology, usually some problem with computers and music, or their network. Typically they are in or around London and frankly there are time when, sitting in traffic, I wish I was far, far, away.

Manila?

Well, being realistic nobody is going to ask me to the Manila just to sort out a music server, specially when there’s a local specialist who can help you better. Looking at Dip’s new website for his team of technology support professionals in Manila.

Digging around on the site I saw a cute little portable music player called Playbutton. It’s a wearable music player, as the name implies, it looks just like a button (as in the American political campaign button) connected to headphones. It’s a great idea, just in America I’d look to customise the surface area - as the site says, the device opens up opportunities in retail and museums.

Manilatech, check them out.

Wireless? Less Hassle?

One of the jobs I’ve been putting off is re-routing the cabling we use to link our CD ripping systems. When we first started we had a couple of PCs, one went through the other and out to the internet via a simple USB modem. Then we got bigger so more machines and a wireless router.

When we left the house and moved out into The Hutch I carried on with using wireless USB dongles. Now we’re wanting faster, more reliable data access so each system is now hard wired into an Apple wireless modem we’re running as a bridge to the main building where our broadband terminates. And all of those cables have to be re-aligned.

What complicates this is the three sets of speakers somehow we’ve picked up along the way and now can’t live without. This has given me an interest in wireless speakers. At the moment there seems to be three options on how to link wireless speakers.

First, Bluetooth. You need to have suitably enabled Bluetooth PCs as a starting point. The laptops are MacBooks so they’re OK but a couple of PCs would need upgrading, eating up a USB port each time. Second, you can use Apple’s Airplay system to send your music (along with data) across your home wireless network. Apple’s isn’t the only wireless method of connecting and streaming but for us (and our clients) it’s the obvious choice.

The third option is to use a proprietary system - one mentioned recently is Kleer - which uses special senders and receivers to make the connection. The worst of each world? Possibly, you need to dedicate a port to a USB dongle style device but you’ll be able to stream more data, more quickly. If you’re looking for the highest quality this may be the route to take.