Sunday, May 17, 2009

iPod Camera?

Just because it can be done, doesn't mean that you have to do it. Well that was one of my Mum's homespun disciplinary lines, sometimes I think computer people should have been brought up better. Technically it can be done, but should you do it?

A phone built into your iPod? There's talk that the next release of Apple's iPod range will add this to one or more models in the line.

Frankly I can't see the point. I can hardly see the point of a camera in a mobile phone, for me listening to music, talking to people, taking photos all live in their own boxes. If I listen to music I'm not going to want to whip out my iPod to take a snap of the underground station I'm passing through.

But .... the iPod touch? Having a camera in that does make sense. I love Skype with its video chat function, particularly using the camera built into my MacBook. If the iPod touch enabled me to log onto a wifi network at home, in MacDonalds or Starbucks, and then get in touch with friends and family well, that does make sense.

Friday, May 15, 2009

Sony X Walkman

Years ago, long before podServe and any thoughts of ripping CDs, my kids loved portable music players. They were cassette tape based and everybody called them a walkman. We went through many units, some cheap some expensive, but they all snapped or collapsed in some way. Irrespective of how they met their end they were all called walkman and were replaced by another walkman even though I don't think a single machine was made by Sony.

Sony just owned the concept of portable music with their walkman brand. Along comes the Apple device and they had a mountain to climb, which they promptly did, so now a portable music player is known as an iPod. Maybe Apple have done a better job as most iPods I see on the Underground are actually made by Apple. Then this morning I opened my newspaper and there's two mentions of Sony. First, at corporate level, it seems they're not doing too well. Second, there's an advert from John Lewis for the new Sony X series Walkman. My mind went back to Sony's last revised foray into the portable music market with a device they dubbed the "iPod killer". How does this unit stack up?

Price- wise they're pitching this against the iPod Touch, and their 16Gb unit is on a par with Apple's 8Gb, same with Sony's 32Gb version. Both devices have a touchscreen, hang on - Sony's is 3 inches compared with Apple's 3.5 inch. That's a mistake, sorry Sony that simply hands buyers the first justification they need to invest in Apple. Nobody in their right mind opts for the smaller screen. If a device needs a screen bigger is better. Sony will warble about all sorts of things but nothing overcomes that extra half inch.

Buttons. iPods have a click wheel, the iPod touch has an indentation. Sony has a button with a label on it. Why? Maybe it's an on/off switch but to label it "Home"? What kind of imbecile do they think's going to buy this? You need to be told it's Home just once, everytime you see this again it's just patronising. At the top of the Sony there are more buttons - one switches on noise cancelling, the other is a volume rocker. Sorry Sony, this is just a sad reminder of all those tacky plastic cassette tape players whose failed buttons and switches consigned them to to dustbin. If you have a touchscreen that's the interface, stick to it.

The Sony has a hole. The hole says Reset. Oh dear, I would have to reset this thing? Of course I'd do that when it goes wrong. So thanks Sony for pointing that out. Apple don't have a Reset button, buyers will conclude their unit doesn't need to be reset.

The Sony is iTunes compatible, it says. I bet its not. I bet if I open iTunes and plug in this Sony iTunes will not synchronise my music library with it, not least because my music is in AAC format rather than MP3.

Anyway, enough of the gripes. Digital Noise Cancelling is what sets this apart from Apple. I've tried DNC headsets - Bose for example - and they're fabulous. Sony have something here. All these units are, as described, portable and they play music. it's a modern miracle that they port all your music, thousands of tracks, but pretty soon you decide you want better sound. Who'd opt for inferior? We rip at twice the iTunes compression setting which delivers a step function improvement, but building digital noise cancelling into the unit, now that's a step forward. You don't have to do anything else, just use this device to improve sounds at a stroke. But will it overcome the other factors?

Here's the choice. Save some money, play MP3s, and get digital noise cancelling. Get a button ridden buggy black thing with a small screen. With a Home button. Or get a sleek white and chrome, bigger screen, button-less unit instead? With Apple's implied cool chic? yes, me too - the noise cancelling headsets are available as an extra. Invest. Sony - sorry.

Tuesday, May 12, 2009

Sonos Solved by Support Superstar

It's a few years since the name Sonos crept into my business vocabulary. It is very much the home audio system of choice for our clients who want music all round the house. For most of our works its been an absolute dream, we convert our clients CDs, load the digital files into their iTunes library, Sonos picks up the tracks from there.

Happy iTunes, happy iPod, happy Sonos - everyone's happy.

From time to time though it does go wrong, so a couple of times I've had to reinstall the Sonos computer controller and reboot the music library. And in one notable case our client's system just stopped working. Anyway yesterday we were called in to sort out the pesky Sonos, once and for all. Three hours into the task and not getting very far I did more digging around the main Sonos website and found mention of support over internet chat. I crossed my fingers and hit the button. A few minutes later I was chatting to Gordon.

Gordon is my hero.

One of the things I found out is that Sonos has a diagnostic facility. Using the main controller facility you create a file which you send to Sonos. As the file is submitted you get a code number, I sent that to Gordon and in a few seconds he had some suggestions. With his help we got the malfunctioning hand controller back working, loaded the latest software in the main Mac, updated the software in four of the five Zone players. In a few moments of joy I blasted some Bach over the rooftops of London.

Along the way I learnt a few mini-lessons that I think will help me should we be faced with this knotty problem again. First, update the controller software running on your PC or Mac. Then use that to load music into the Sonos library and maybe link into internet radio stations. Make sure that works properly.

Second, tackle the nearest Sonos device first. This is the unit that has to be hard wired to your router. Its should be an easy matter to press the mute and volume up button which reboots the unit. Check with the Sonos desktop controller to make sure this unit has been found. I'd also suggest moving the Sonos off its default channel, I think I put this on 1 rather than 6.

Sonos runs its own network in which each Zone Player links to the next. It doesn't matter how well your home wireless network works, how good the signal is, Sonos ignores this and does its own thing. Sadly its own little world can be screwed by your home mobile phone, the baby alarm or a radio doorbell. Hence try to get it away from any likely source if interference. Having got the first Zone Player working move onto the next closest because that's daisy chaining the network around your house.

This is what we did, progressively updating each Zone Player software as we went. We also updated the software in the handheld Sonos controller. Having spent a couple of hours getting to this stage we hopped round the house in minutes setting the other three units. When we got to the last unit we could see where the problem was - simply no signal this far down the house. On previous visits we'd started here and tried to solve this unit's malfunction, obviously a hopeless task that was never destined to work.

We were left having to explain only one thing to the client. Why did it work originally and not later? Well, Zone Players are brick like units. They don't look great on display in a very well decorated house so my client had them tastefully put away in purpose built cupboards with nice, close fitting doors. Add soft furnishings, carpets, rugs - the signal that rattled round the empty house just gets soaked up in a furnished home. So the final part of the solution has to be installing a Sonos Bridge unit, this doesn't play music but it boosts the signal, I hope, enough to reach the far rooms of the home.

Thanks Sonos, I understand. And thanks Gordon, wherever in the world of Sonos you may be.

Thursday, April 30, 2009

iTunes Movie Ripping? Again?

You buy (or more likely bought) a CD and now you want to listen to it on your iPod. iTunes does the conversion, with as little fuss and drama as you could wish for (generally).

Chances are your iPod will show movies, maybe you've downloaded a trailer from the Apple website or even converted one of your own home movies. A process which reminds you of the dark ages of computing.

If only you could just put your movie into iTunes and have it rip the film into the digital file you need. Now wouldn't that be great.

There have been suggestions in the past that this feature would be added to iTunes, it does seem to me and many other people that this is the "missing link" in the entertainment flow, all the more important now that Apple TV seems to be gaining ground. You can handle all sorts of entertainment products, but that DVD you bought, well .... you're on your own for that.

So I was interested to see a footnote to a recent post on Mac Rumors noting that a forthcoming release of iTunes will have a facility to download Blu-Ray DVD data from Gracenote (the database currently used to source your CD metadata). OK, it's a major leap from that snippet to concluding that DVD ripping will be offered soon, but if you add it to all the other suggestions it could be that a major new feature upgrade is on the near horizon.

Put it another way, why add movie database features if you're not going to offer movie ripping?

Tuesday, April 21, 2009

iPod Service Module Error

You may have seen the earlier entry on this blog posting suggested solutions to the dreaded iPod Service Module Error. Since this was originally suggested (sadly not be me but by a blog reader) I've received many positive comments saying this soultuion has worked for others.

If you're looking at this and the earlier, longer, set of instructions and for any reason you having a problem I'd suggest you look at the responses to the posts. These don't automatically appear and one of the comments suggests an alternative location at which one of the instruction steps can be located. Best of luck with this.

Oh, and in answer to another post, I don't think there is a "simple" solution to the curse of the iPod Service Module Error.

Friday, April 03, 2009

iPod Alaska? No iPod Sound - A Frozen , Pinched Solution

One of podServe,co.uk's clients rang earlier this morning to say that his iPod had suddenly lost sound. Had been working fine but all of a sudden nothing. He had tried connecting other headphones and using a docking system, but no sound from the iPod. If he cranked the volume up to the maximum he could hear a tinny noise, nothing more.

My suggestion was to restore the iPod as he has all his music on his PC, nothing would be lost apart from an hour or too as the iPod re-syncs. If that didn't cure the fault my only other suggestion was an iPod doctor.

Client rang back a couple of hours later. Having done some digging on the internet he found two possible solutions - to put his iPod in the freezer for a few minutes, and to pinch the bottom right corner. So, he gave it a good pinch, then froze it for 30 minutes. Much to his amazement - it worked. So if you suddenly lose sound give you iPod a pinch and if necessary the cold treatment.

iPod, no sound, podserve.co.uk

Thursday, April 02, 2009

XPlay 3 & Senuti

Ever since podServe began I've been using a great program called XPlay, now in its third incarnation. There have been so many times when this piece of software has got me (and our clients) out of a tight spot. Here's a typical case study.

Client has three iPods, a USB hard drive and a new computer replacing the machine that previously housed his music library. The old PC was damaged beyond recovery so the task we were given was to reconstruct one complete music library from four locations. The procedure is pretty simple, you just recover the music from each iPod, merge it with what's on the drive and then do some housekeeping to remove duplicates.

So each iPod was connected in turn to one of our Windows machines that runs XPlay 3, and it dutifully recovered two of the three iPods. Unfortunately it struggled with the third. XPlay recognised the iPod and opened it, but refused to display the contents of the music folder. We were able to update the iPod's firmware (an XPLay function), ran standard Windows disk checking functions, but all to no avail. Music stays stuck on iPod which by bad fortune holds more music than any of the other units.

What could be done? Nothing to be lost by trying to recover the music on one of our Macs. I didn't have much hope and was mentally planning my "Oops sorry" speech to my client. XPlay is Windows only, the equivalent software we have on Mac is called Senuti (yes, that's iTunes backwards). I was immensely relieved to find Senuti quickly grabbed the iPod and promptly started to download the music from iPod to the Apple hard drive.

I was so pleased to have achieved the recovery we needed I was more than happy to overlook the slowness of Senuti compared with XPlay. So while I remain an XPlay fan I'm finding Senuti is quickly winning a place in my heart.

Monday, March 30, 2009

Error Code 39 - Vista - Lost DVD & CD Drives

If I ever get famous I shall use my position to publicise what will become known as Underwood's Second Law of Computing - never start a quick job on a Friday afternoon.

Client rings up, he wants some music put onto his iPod from the backup DVDs we supplied when we ripped his CD collection last summer. As he's off on holiday he wants it done quickly, and his PC has broken. Can we help? Yes, this is one for our great standby program XPlay 3 which enables you to move digital music files onto (or off) an iPod without using iTunes. "Great" says client (who lives in Chelsea) "I'm on the A12, about 10 minutes away, can you do it while I wait?"

Of course, we did, and client went away to his cottage in Suffolk very happy. But afterwards I couldn't use either of the DVD drives on the PC. They were there in the System properties boxes but with a yellow warning triangle next to them. Looking into properties it said something about Code 39, a driver being out of date. I fiddled and fiddled, by which time it was 18:00 and I had to be somewhere else. But it nagged at me all weekend, I put in an hour on Saturday and a couple of hours on Sunday, but no joy.

Today, Monday, I just had to get the DVD Reader / Writers back so I sat down to crack the problem. Which I eventually did. I won't bore you with how but I will tell you why it went wrong.

Connecting an iPod to a computer incurs the risk that it will be grabbed by iTunes and automatically synchronised. Client's iPod should be linked to his PC, even though that's broken. So I didn't want to run the risk that all his music would be lost, specially as he was sitting in my kitchen reading The Times. So to be absolutely safe and sure I deleted iTunes from that PC.

Now I find that a consequence of deleting iTunes in Vista (plus a few other programs according to Microsoft's website) is that the uninstall program deletes key values in Registry. It is Registry that lets your operating system know what is attached, so the computer thought the DVD devices were corrupted.

The fix was achieved by running a downloadable fix from Microsoft, equally it would probably have been fixed when I re-install iTunes for the project that begins tomorrow. So there you have it - if you lose your ROM drives, if you get the yellow triangle and driver error code 39, you know what to do - but most of all, if you plan to attempt a quick computer job, don't do it on Friday afternoon.

Friday, March 20, 2009

Useful Podcasts - at Last.

When I first heard about podcasts I thought they'd be big, really big. I know many clients sign up for them, I know here in the UK The Archers daily radio soap is one of the most popular and that comedian Ricky Gervais has made squillions from his hilarious podcasts.

But somehow I think the technology has not blossomed as I'd expected.

Anyway, I came across a useful collection of podcasts from respectable academic sources under the title "50 Terrific iTunes U Lectures to Get You Through the Economic Crisis". Worth taking a look.

Thursday, March 05, 2009

iPod Wins the Cup

Last Sunday Tottenham played the all-conquering Manchester United at Wembley. Despite being a lifelong Spurs fan I didn't watch (partly due to family commitments, mainly because this is another major sporting event on pay-per-view), perhaps couldn't bear to watch as given recent football form I expected Man U to regally thump Spurs.

I checked to find the final score, hoping it would be less than 5-0, only to find it was 0-0 and into extra time. So I switched on the radio and listened. When it went to penalties I was sure Spurs would lose, and they did. Then on Monday morning the sports pages were saying Manchester had won with the help of an iPod. How?

My first thought was the goalkeeper had used his to block out the sound of opposing fans trying to put him off but no, apparently Manchest had used an iPod to show their goalkeeper footage of Spurs players taking penalties, I assume this gave him an inside track on their preference to hit the ball to the left or right. Sure enough Tim Foster cleverly anticipated a couple of kicks and the rest, as they say, is history.

Now we at podServe have converted a lot of video to run on iPods, very good it is too. But one thing has always bothered me, and I was remined of this last night by a CNet posting on ripping videos / movies in iTunes, and that is copyright. I don't think it is a legal right to copy video onto an iPod if the source material is commercial.

So here's my issue - why aren't Man U being sued for copyright breach? My guess is that the footage they had stored for Foster was clipped off TV broadcasts. If it was then I think a little naughty has been committed - unless you know otherwise. I'd love to hear.